FAQ

Find answers to common questions about shipping, delivery, and order inquiries below.

Where do you ship?

We ship within the United States.

How much does shipping cost?

Standard Shipping costs $8.00 for orders totaling $0.00–$69.99. Standard Shipping is free for orders of $70.00 or more. Express Shipping costs $15.00 for any order total. All amounts are in US dollars (USD).

Does free shipping include Express Shipping?

No. The free shipping option applies to Standard Shipping for orders of $70.00 or more. Express Shipping costs $15.00 regardless of the order total.

How long does delivery take?

Standard Shipping has an estimated delivery timeframe of 8–18 business days. Express Shipping has an estimated delivery timeframe of 6–13 business days. Both estimates include order processing time.

Should I add processing time to the delivery estimate?

No. Processing time is already included in the delivery estimates listed above.

How can I request an update on my order?

Email sale@irinoraaustin.shop with your order number, the email address used at checkout, and a brief description of your question.

What if my order has not arrived within the estimated timeframe?

Please contact us with your order number so we can assist with your delivery inquiry.

Can I change or cancel my order?

Please contact us with your order number and the change you would like to request. Contacting us does not confirm that the order can be changed or canceled.

Where can I find information about returns and refunds?

Please review our Return and Refund Policy for the applicable details. For questions about a specific order, contact us with your order number.

How can I ask a question about a product?

Email us with the product name and your question. You can also call us using the number below.

How can I contact you?

Email: sale@irinoraaustin.shop
Phone: (840) 242-7171
Address: 1085 Etna Rd, Eubank, KY 42567, United States